Privacy Policy

Introduction

Welcome to Altitude Hikes ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website altitudehikes.in and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

When you book a trek, make an inquiry, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Billing and payment information
• Emergency contact information
• Health and medical information relevant to trekking (allergies, medical conditions)
• Identification documents (for permits and registrations)
• Travel preferences and special requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, arrange treks, and provide customer support
• Communication: To send booking confirmations, itineraries, and important updates
• Safety: To ensure your safety during treks and handle emergencies
• Legal Compliance: To obtain necessary permits and comply with regulations
• Marketing: To send promotional offers and newsletters (with your consent)
• Improvement: To enhance our services and website experience
• Analytics: To understand how visitors use our website

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Partners: Hotels, transport providers, and local guides involved in your trek
• Government Authorities: Forest departments and tourism offices for permits
• Emergency Services: Medical and rescue services if needed
• Payment Processors: Secure third-party payment gateways
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers and databases
• Limited access to personal information
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for legal and accounting purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: